F2 CASE  |  CITES Guyana

Guyana’s location in the Amazon rainforest contributes to its rich biodiversity and important role in combatting global climate change. As part of the regional Bioamazon Project, the Guyana Wildlife Conservation and Management Commission (GWCMC), with support from the Amazon Cooperation Treaty Organization (ACTO) and funding from the Germany development bank (KfW), aimed to strengthen CITES enforcement together with cBrain by analyzing its existing, and recommending streamlined digital processes for an improved future digital CITES solution.

THE CHALLENGE

The Guyana Wildlife Conservation and Management Commission (GWCMC) has been working with a rather manual process involving multiple steps on different online and offline platforms and sources, managing different types of CITES permits and processes at the same time. That is why the GWCMC was looking to analyze and streamline their current workflows with the long-term goal of creating the basis for the implementation of their future digital CITES solution in Guyana. Until now, users had to use different channels: Outlook, shared drives, and Excel spreadsheets to manage the process of issuing CITES permits at the GWCMC. Another challenge is to keep track and re-allocate individual quotas and extra quotas to registered CITES exporters and importers. The CITES processes involve several different external and internal authorities (Forestry Commission, Guyana Livestock Development Authority (GLDA), Customs (ASYCUDA), and many more).

THE PROJECT

cBrain provided a comprehensive project package, including:

  • Discovery workshops and documentation of as-is CITES business process

  • Recommended improvements to the as-is process

  • Stakeholder matrix

  • Proposal of software and hardware architecture

  • Functional requirements

  • Gap analysis between as-is and to-be solution

  • Map of overall information flows and permit process

  • Selection criteria for choosing a software vendor

  • Evaluation of alternative software solutions

  • Work plan for system development

CUSTOMER PROFILE

Customer Name
Guyana Wildlife Conservation and Management Commission (GWCMC) in Guyana

Sector
Government – Implementing Authority for National CITES Permits

Services provided
Documentation of current CITES processes

Recommendation of streamlined, digital workflows for improved CITES management

Key analyses to procure a modern CITES software solution, incl. functional requirements, system architecture, market research, and a work plan for implementation

Date of completion
March 2021

THE BENEFITS

  • Improved data quality as received from the citizens, due to the intuitive online forms used to complete and submit CITES applications, which ensures that all information needed to process an application is available.

  • The overview of the number and the nature of cases allows to process applications more efficiently.

  • Full control and transparency over all operational steps, to guarantee a fair and effective management of all applications, with an automated case management based on checklists.

  • Reduced case processing time, including fewer return inquiries to applicants, due to quality assurance facilitated by F2, where all information is stored in one system.

  • More secure and fully compliant with GDPR.

  • Easy reporting options and full transparency in case management, facilitating the annual CITES reporting.

  • The applicants’ experience is enhanced by automation and transparency of services.