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Reporting Issues to the local Municipality

Functionality

F2 end-to-end case management for technical and environmental issues. An end-to-end digital service with new, responsive web forms created for citizens to intelligently report issues from mobile devices. These are integrated with a back-end case management platform. The data from citizen forms create cases automatically and allocate them to the correct department. For internal case workers, email is integrated with the case management system. This means that correspondence between a governmental service (like a city council) and citizens or suppliers are automatically added to the case. It also means that internal employees no longer have to worry about archiving emails in the correct place. The F2 case management system indexes emails so they are fully available for search.

Benefits

Transforming the service of reporting environmental and technical issues to a complete digital workflow is effective at all levels. This starts with the citizens, who experience a higher quality service through faster case handling and full transparency in the case flow. Internal case workers experience a structured communication flow which is open for everyone and no longer locked in users’ individual mail boxes. It is easy to find and share information about cases, and you get a record of how cases are solved. It makes case work significantly easier and more efficient for employees.

Software

An end-to-end digital service with new, responsive web forms for citizens to intelligently report issues from mobile devices. These can be integrated with a back-end case management platform. The data from citizen forms create cases automatically and allocate them to the correct department.

Cases