THE CHALLENGE

The Danish Environmental Protection Agency (EPA) used to handle applications for the CITES permits using a paper-based or mail-born case procedure, as well as an outdated case management solution, which led to challenges such as:

• Creation of duplicate cases

• Difficulty complying with the GDPR regulation on the protection of personal data when processing cases. GDPR was manually handled, which was too time-consuming.

• Lack of transparency in regards to case processing.

THE Solution

cBrain's CITES digital solution includes:

• Self-service web-form module used by public companies/citizens to apply for CITES permits and certificates online.

• A fully integrated software stack with database, user and role access control, case management, application handling, communication, administration, reporting, audit trails, and integrations to Danish national or international portals.

• Integration to the Global CITES database: Species+ to guarantee a current report of the status of each species.

• Add-ons to the F2 standard platform: automated checklists to evaluate applications based on the CITES regulations.

THE BENEFITS

• Improved data quality as received from the citizens, due to the intuitive online forms used to complete and submit CITES applications, which ensures that all information needed to process an application is available.

• The overview of the number and the nature of cases allows processing applications more efficiently.

• Full control and transparency overall operational steps, to guarantee fair and effective management of all applications, with automated case management based on checklists.

• Reduced case processing time, including fewer return inquiries to applicants, due to quality assurance facilitated by F2, where all information is stored in one system.

• More secure and fully compliant with GDPR.

• Easy reporting options and full transparency in case management, facilitating the annual CITES reporting.

• The applicants’ experience is enhanced by automation and transparency of services.