Enhancing resource efficiency in home energy audits

Introduction

The Danish Energy Agency implemented a digital solution on cBrain’s F2 platform to ensure quality assurance, compliance and resource efficiency in the complaints and inspection processes for home energy audits, vital for energy classifications and recommendations for efficiency improvements

Case metrics

Key statistics

600,000+

valid and active energy assessments currently in use

75,000+

energy audits conducted yearly

41.7

million m² total heated area evaluated

The challenge

Ensuring quality and compliance in Denmark’s home energy audit system

Buildings account for nearly 40% of Denmark’s total energy consumption, making energy efficiency a crucial factor in the country’s sustainability goals. The Home Energy Audit System plays a key role in improving energy performance by ensuring that buildings undergo mandatory audits when sold or leased.

These home energy audits provide standardized energy classifications and recommendations for efficiency improvements. With over 600,000 active assessments, the system significantly impacts private investments in home and industrial energy efficiency.

The Home Energy Audit System in Denmark relies on private energy auditors to assess building efficiency. However, maintaining quality and legitimacy requires strong oversight mechanisms. The Danish Energy Agency required a formalized, digital process to manage complaints about audit accuracy, and to manage inspections.

The solution

Digital process for complaints and inspection management with F2

To ensure quality assurance and compliance, the Danish Energy Agency implemented cBrain’s Commercial-off-the-shelf (COTS) platform for government,F2. This digital solution streamlines complaint handling and inspection processes, enhancing governance, transparency, and resource efficiency.

The system facilitates structured complaint handling, allowing property owners to contest audit results with transparent case processing. Additionally, it enables the agency to conduct targeted inspections, selecting cases for physical audits based on predefined criteria.

Leveraging COTS software for government, F2 provides a scalable, configurable, and rapidly deployable solution. Structured workflows ensure timely processing of complaints and strengthens regulatory enforcement, promoting higher quality assurance and accountability.

The result

Strengthening governance and efficiency in energy audits

The implementation of F2 has enhanced governance and operational efficiency in Denmark’s Home Energy Audit System. Property owners can now file complaints seamlessly, ensuring greater transparency in dispute resolution. Structured workflows enable faster processing of cases, reducing administrative burdens. The structured inspection process ensures that audit quality remains consistently high, reinforcing public trust in the system.

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