Streamlining communication in the Danish Labor Court

Introduction

Case metrics

Key Statistics

1,000+

cases annually

2,900,000

inhabitants are part of the Danish labor force

3-12

months average processing time

The challenge

To improve manual communication and case handling

The Danish Labor Court is a specialized court outside the traditional legal system. The Court plays a special role in the Danish labor market, characterized by collective, negotiated labor market agreements. The Court solves 1,000-1,500 cases annually in close coordination with the labor market parties, the Danish Trade Union Confederation and the Confederation of Danish Employers.

The Court administration wanted to modernize its legacy system that was no longer supported, and doing so, seize the occasion to improve GDPR compliance and smoothen communication between the three parties, the Court and the two labor market parties, which was manually handled. Most cases in the Court are initiated directly by the two labor market parties, based on prior dialogue with their members, documented in the case management systems of the organizations

The solution

Integrated digital communication and case flows across all three parties

An end-to-end case management system was configured in the Court administration to improve workflows and handling of sensitive case information. On top of this, a joint communication platform was developed across all three parties. This enabled direct initiation of new cases in the Court via the case management systems of the Danish Trade Union Confederation and the Confederation of Danish Employers, when relevant.

Two case guide templates with automated and supported workflows were defined to create new Court meetings and to support the process of preparing the Court meeting material through case guide check lists. The solution included integrations to the case management systems of the two parties, typically initiating the cases, allowing for real time exchanges and updates to the Court’s cases.

The result

Automation, communication, and better case support

The customer was very pleased with the final solution that allowed for easier and faster Court settlements while increasing productivity.

As the Court administration is a small entity, succeeding required managing the digital transformation, including the cultural change in ways of working and the development of new skills. This was an important part of the transformation, allowing the administration to reap the benefits. By standardizing its processes, the Court administration now also works within the same work as its parent organization, the Ministry of Employment.

The solution allowed for better and more effective support of the internal workflows, including in particular a better overview of the ongoing cases and the historical Court decisions. It also allowed for a faster and more effective sharing of information among all the parties.

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